In this guide
Sooner or later, usually at your first withdrawal, an online casino will ask you to prove who you are. This is called KYC (know your customer) and it is normal. Knowing what is reasonable to send makes it quicker and safer.
What casinos usually ask for
| Document | Accepted examples | Tips |
|---|---|---|
| Photo ID | Passport, Irish driving licence, Irish passport card | All four corners visible, not expired |
| Proof of address | Utility bill, bank statement, official letter | Usually dated within the last three months |
| Proof of payment method | Card (middle digits hidden), e-wallet screenshot | Cover the CVV and most digits |
| Source of funds | Payslip, bank statement | Only at higher withdrawals |
Not every operator asks for every item, and the order varies. Many ask for photo ID and proof of address first, and only request proof of payment method or source of funds when a withdrawal is large or the account activity looks unusual. The exact list is in the operator’s terms and conditions, usually under a heading such as verification or account security, so it is worth reading before you deposit rather than after you win.
Two practical points apply to every document. First, check that the file is readable: a photo taken at an angle, with a thumb over a corner, is the most common reason for a second request. Second, send each document only once through the upload form in your account, and keep a copy of what you sent and when. If a dispute arises later, that record is the first thing you will need.
Irish addresses and Eircodes
Your address on the account should match your document exactly, including the Eircode where the document has one. A mismatch such as “Co. Dublin” versus “Dublin 4” is a common reason for rejection. Mobile phone bills and some online-only bank statements are sometimes refused, so a utility bill or a letter from a public body is the safer option.
What you should not send
- Your PPSN. It is for public-service and tax purposes. A casino does not need it to verify identity, and you should not give it without a clear reason.
- Full card numbers or CVV. Hide the middle digits and the security code.
- Passwords or online-banking logins. No legitimate verification asks for these.
- Documents by email to an address that is not on the casino’s own domain. Use the secure upload in your account.
Speeding it up
- Verify at registration or before your first withdrawal, not after a win.
- Use colour scans or well-lit photos, not screenshots of PDFs.
- Make sure the name on your payment method matches your ID.
- Ask support what the review time is and note the reference of your request.
When it feels like stalling
Requests for the same document again and again, or new requirements after a win, are a warning sign. Keep every message and see our escalation guide.